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Within 2-3 working days after receiving the mattress back.

To be eligible for a return, your item must be in the good condition and a mattress protector must be used on the mattress to avail of this offer. Refund request will not be accepted if the item has mould, dirt, stains, smells or bed bug infestations. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please make sure that the items should be packed nicely as any damage to the items during freight will be charged to the customer.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Contact our customer care for instructions

There is a limit of single return per customer.
Due to Covid-19 there will be a sanitisation fee – $100 charged for returning the mattress even under the 100 days trial.